Terms & Conditions – Canada & Australia Immigration Services

Review the terms and conditions that govern the use of our immigration services for Canada and Australia. Transparency and trust are at the core of our client relationships.

1. Scope of Services

Alorence Immigration provides consultancy services for immigration, study, work, and visit visas, primarily for Canada and Australia. Our role is to offer advice, documentation support, eligibility assessment, and application guidance. We do not influence or guarantee visa issuance decisions made by immigration authorities.

2. Eligibility and Client Responsibility

  • Clients must ensure they meet the eligibility criteria for the visa or immigration program they intend to apply for.
  • Clients are responsible for providing accurate, complete, and timely information and documents.
  • Alorence Immigration will not be held responsible for delays or rejections caused by incorrect or incomplete information provided by the client.

3. Consulting Fees

  • The consulting fee paid to Alorence Immigration is for professional guidance and does not include government or third-party charges (e.g., IELTS, WES, visa filing).
  • Fees are non-refundable once services have commenced, regardless of the outcome, unless specified otherwise in a signed agreement.
  • Payment schedules, milestones, and refund conditions will be clearly mentioned in the service agreement provided at the time of engagement.
  • Alorence Immigration charges service fees for their consultancy services. These fees are separate from the visa application fees charged by the respective immigration authorities.

4. Refund Policy

  • Refunds will only be considered in cases where Alorence fails to initiate the service or breaches the service terms as agreed.
  • Visa rejection due to client error (misrepresentation, documentation error, failure to meet visa criteria) is not eligible for a refund.
  • All refund requests must be submitted in writing and are subject to internal review.
  • The refund policy for service fees is subject to the terms agreed upon in the service agreement between the client and Alorence Immigration. Clients should review this agreement carefully before proceeding.

5. Processing Timelines

  • Alorence will provide estimated timelines based on experience; however, visa processing times are at the sole discretion of immigration authorities and may vary without notice.
  • Delays due to third parties (e.g., government agencies, credential evaluation bodies) are beyond our control.

6.Confidentiality and Data Protection

  • Alorence Immigration will maintain strict confidentiality of all client information and documentation.
  • Personal data will be used solely for immigration processing and communication purposes and will not be shared without client consent, except where required by law.

7. Termination of Services

Alorence reserves the right to terminate the service contract if the client:

  • Provides false or misleading information
  • Fails to cooperate or maintain communication
  • Violates any legal or ethical standards

Clients may terminate services at any point; however, the refund policy stated above will apply.

8. Limitation of Liability

  • Alorence Immigration is not responsible for the final outcome of visa applications.
  • We shall not be held liable for any loss (financial, personal, or professional) resulting from a visa denial or delay.

9. Amendments

Alorence Immigration reserves the right to amend these terms and conditions at any time. The latest version will be made available on our website or provided upon request.

10. Governing Law

  • These terms and conditions shall be governed by and interpreted in accordance with the laws of India.
  • Any disputes arising from the engagement shall be subject to the jurisdiction of the courts in Bengaluru, Karnataka.